Through The Mummy Gets Schooled, NTC’s grunting and groaning character has learned a lot about the finance industry so far. He no longer signs his checks with hieroglyphics and doesn’t try to deposit gold scarabs and cursed amulets into his savings account. He even learned how millennials are different from other generations as banking customers. In this latest episode, we spotlight workforce development as The Mummy visits his local bank for help with a retirement plan for the afterlife. Unfortunately, he encounters a particularly inept banker who knows more about discount camel tours of the pyramids than he does financial products.
The portrayal of this completely clueless banker who struggles with even basic knowledge of financial products is an obvious exaggeration of terrible customer service. But finding employees that have the skills (or the ability to learn the skills) necessary to effectively represent your financial institution is vital to your organization’s success and growth. It’s important to consistently evaluate and update your workforce development strategies and discover new ways to find the best help for the task at hand.
The Mummy Gets Schooled is shot as part of our in-house video production. The Mummy is tossed into a variety of scenarios opposite characters that help to lightly illustrate real business-related issues. Obviously, a mummy looking for advice on retirement now that the kids are out of the nest and entombed isn’t meant to be taken TOO seriously. The goal is to present a quick bite of entertainment with a message.
The Mummy Gets Schooled shares some similarities with our in-school educational theatre. We take a serious subject, important to our finance clients, and add a humorous twist. Since these videos are aimed at adults rather than K-12 students, we get to explore topical comedy with a little more freedom.
Workforce development can be a challenge. Finding skilled workers; from tellers, to economic advisors, to investment strategists, is a tough undertaking and of course, you always want to do it right. The banker “helping” the Mummy is clearly not a real depiction of a customer service representative but the point remains the same ─ the payoff to a solid workforce development strategy is quality on-the-job performance by your employees.
Some key takeaways from The Mummy Gets Schooled:
- Finding the right person for the job will make your own job easier.
- The customer experience should always be as positive as you can manage to make it.
- The guy playing The Mummy has no trouble memorizing his lines.
For more information on NTC or NTC related programs and capabilities, contact us at [email protected].